Acsenna Brokers Disclosures

Authorised Financial Services Provider

Acsenna Brokers CC is an authorized financial services provider (FSP number 5961) in terms of Section 8 of the FAIS Act.
A copy of our license certificate is available on request.

FSP Name: Acsenna Brokers CC
Registration number: 1996/027271/23
Contact Person: Annette Janse Van Rensburg
Email: acsenna@mweb.co.za
Telephone number: 016 100 0800

Compliance Officer

Name: Masthead (Pty) Ltd
Telephone Number: 021 686 3588
Email Address: info@masthead.co.za
Website: www.masthead.co.za

For a copy of our Statutory Disclosure Notice, please contact our office for a copy.

Conflict of interest Management policy

Acsenna Brokers CC has adopted and implemented a Conflict-of-interest Management policy that complies with the provisions of the FAIS Act.

The Conflict-of-interest Management policy is available at our offices. It can also be emailed to you on request should you wish to obtain a copy of it.

Complaints Procedure

Should you wish to pursue a complaint against a key individual or representative of Acsenna Brokers CC, you should address the complaint in writing to us at acsenna@mweb.co.za. If you cannot settle your complaint with us, you are entitled to refer it to the Office of the FAIS Ombud, at info@faisombud.co.za or telephone number 0860 663 274. The Ombud has been created to provide you with a redress mechanism for any inappropriate financial advice that you feel may have been given to you by a financial advisor.

TCF Policy

Our Treating Customers Fairly policy is centred around the guidelines provided by the Financial Sector Conduct Authority to ensure we consistently deliver fair outcomes to our clients and take responsibility for the business and staff providing an enhanced service quality to clients, based on a culture of openness and transparency. As a business, we take the requirements of the FSCA seriously the requirement to treat customers fairly.

Privacy Policy

Acsenna Brokers CC is committed to maintaining the privacy and security of its customers’ personal and private information. Our privacy policy outlines our practices and commitment to the customer.

PAIA Manual

This information manual provides an outline of the types of records held by Acsenna Brokers CC and explains how one may submit requests for access to these records in terms of the Promotion of Access to Information Act, 2 of 2000 (“the Act”).

Website Disclaimer

Whilst every care is taken to ensure that the information on Acsenna Brokers CC website is current and accurate.

Please refer to our website https://acsennabrokers.co.za/ for the full Disclaimer letter